Thank you for choosing OM Spiritual Yoga. We are committed to providing you with the best experience in yoga, meditation, and spiritual wellness. Your satisfaction is our priority, and we strive to ensure that our products and services meet your expectations. If you are not entirely satisfied with your purchase, we’re here to help.
Refund Policy
We offer refunds under the following conditions:
1. Digital Products & Services:
- Yoga Classes/Workshops (Online or In-Person):
- Refund requests for yoga classes, workshops, or courses must be made at least 48 hours prior to the scheduled event.
- If you are unable to attend due to unforeseen circumstances, you may request a full refund or opt to transfer your registration to another class or workshop of equal value.
- Membership Subscriptions:
- Memberships are billed on a recurring basis. You may cancel your membership at any time.
- If you cancel within 7 days of a payment, you are eligible for a full refund of that payment. After 7 days, refunds will not be issued for the current billing cycle, but you will retain access until the end of the billing period.
2. Physical Products (Yoga Mats, Apparel, etc.):
- Returns for physical products must be initiated within 14 days of receiving the product.
- Products must be unused, in their original packaging, and in the same condition as received.
- Customers are responsible for the return shipping cost unless the product was damaged or defective upon arrival.
- Upon inspection of the returned product, a full refund will be processed to your original payment method within 7-10 business days.
Exchange Policy
If you wish to exchange a physical product for a different size or variant, please contact us within 14 days of receiving the product. Exchanges are subject to product availability, and return shipping charges will apply.
Non-Refundable Items
The following items are non-refundable:
- Gift cards
- Downloadable digital products (such as eBooks, meditation guides, etc.)
- Any services already rendered (such as personal coaching sessions, completed workshops, or classes)
How to Request a Refund or Return
To request a refund or initiate a return, please email us at [your email] with your order number and details about the product or service. Our team will respond within 2-3 business days with further instructions.
Contact Us
If you have any questions about our refund and return policy, please feel free to contact us:
- Email: info@omspiritualyoga
- Phone: +91-8890310071
- Address: C-36, Near Nursery Circle, Vaishali Nagar, Jaipur – 302021 (Behind Tagore Public School)